How does this page help?
Questions are organized by topic below — click any heading to see the detailed answer.
Account & Registration
Here you'll find answers to all common questions about opening a new account on cbji, the required information, and the verification process. Registration is straightforward and can be completed in just a few minutes.
Deposits & Withdrawals
Here you will find details on how to deposit and withdraw using popular payment methods in Bangladesh, including processing times and limits. Solutions to any transaction-related issues can also be found here.
Games & live casino
Answers to common questions about the game lobby, live tables, slots, and other games can be found here. This section also covers game rules and solutions to technical issues.
Support & Help
If you can't find a solution to your issue, here you'll find how to contact the cbji support team, when to expect a response, and which channel is the fastest.
Account & Registration
The most frequently asked questions about joining cbji and managing your account are listed below.
To open an account at cbji, you need an active mobile number and some basic personal information. Simply fill in your name, mobile number, password, and a few initial details in the registration form and your account will be created. The entire process is completely free and can be completed in just a few minutes. Once your account is created, you can go directly to the game lobby and make a deposit. For security purposes, each person may only hold one account.
If you forget your password, use the password reset option on the login page. After verifying your identity with your registered mobile number, you can set a new password. The entire process is automated and typically completed within a few minutes. For security, choose a password that is not easy to guess and is not used anywhere else. If you have trouble, contact the cbji support team directly.
Yes, you can log in to your cbji account from any device — mobile, tablet, or desktop. However, for security reasons, there may be some restrictions on maintaining active sessions on multiple devices at the same time. Installing the cbji app gives you a faster and smoother experience on mobile. Additional verification may be required when logging in from a new device.
Cbji follows an account verification process to ensure responsible gaming and security. Initial registration is typically completed via mobile number verification. Additional verification may be required for withdrawals above a certain amount or for other activities. The verification process keeps your account secure and prevents unauthorized use. Completing it unlocks full access to all features.
Deposits & Withdrawals
Direct answers to the most frequently asked questions about depositing and withdrawing funds are provided below.
Cbji supports Bangladesh's major mobile banking and payment services, making it convenient for Bangladeshi users. Popular local payment channels can be used for both deposits and withdrawals. All transactions are processed in BDT, so there's no hassle with currency conversion. A detailed list of payment methods can be found in the Cashier section of your dashboard. The support team is on hand to quickly assist with any transaction-related issues.
In most cases, a deposit will appear in your cbji account within a few minutes. Some payment methods may take slightly longer to process, generally no more than 15 minutes. If your balance has not been updated after 30 minutes, contact support with your transaction reference number. Keeping a screenshot of your payment will help resolve any issues more quickly. cbji is always committed to ensuring fast and secure transactions.
Withdrawal requests are generally processed within 24 hours, though in many cases they are completed even faster. Processing time depends on your chosen payment method and the amount. Having account verification completed ensures the fastest withdrawal process. There may be slight delays on weekends or special days. Your withdrawal status can always be viewed in the transaction history section of your account.
The minimum and maximum limits for deposits and withdrawals at cbji may vary depending on the payment method. The latest limit information is clearly displayed next to each payment option on your cashier page. As part of responsible gaming, you can also set your own deposit limits. For more details, visit the Terms & Conditions page or contact support.
Games & live casino
Answers to the most frequently asked questions about playing games, live tables, and technical matters are provided below.
Cbji offers slots, table games, live casino, fishing games, and many other forms of entertainment. In the live casino section, you can play Baccarat, Roulette, and Blackjack with real dealers. New games are constantly being added to the game lobby, selected with Bangladeshi players in mind. Every game runs smoothly on both mobile and desktop platforms. Visit the game lobby page for a full list of available games.
If your internet connection suddenly drops while playing a game, the game generally pauses at that point and your balance remains secure. Once you reconnect and log back in, you can continue the game from where you left off. cbji's servers automatically save the results of all rounds securely, so there is no risk of losing any data. If there is any uncertainty about the outcome of a round, check your transaction history or contact support. Using a stable internet connection will give you the best gaming experience.
Yes, cbji is built with a mobile-first design, so you can enjoy the full gaming experience on your smartphone. All games are optimized for smaller screens, load quickly, and play comfortably with touch controls. Installing the cbji app gives you even smoother performance and push notification benefits. cbji works equally well on both Android and iOS devices. The freedom to play anywhere, at any time, has made cbji especially popular among players in Bangladesh.
Cbji's live casino section offers the opportunity to play with dealers in various languages, and Bengali-speaking tables are also available. Live tables are streamed in real time, giving you the feel of a real casino. With tables across a range of stake levels, both new and experienced players can choose a table that suits them. You can also interact with the dealer via live chat. Visit the live casino page to see the full list of live options.
Support & Help
Here are answers to common questions about how to contact the cbji support team and get assistance.
The fastest way to reach the cbji support team is via live chat, which can be accessed from any page on the site. You can also send a support request by email and typically receive a reply within 24 hours. The support team is able to communicate in Bengali, so there is no language barrier. Contact support for any account, payment, or game-related issues. cbji is always committed to resolving user issues quickly and effectively.
Yes, the cbji support team is active seven days a week, 24 hours a day. You can get help with any issue even at night or on holidays. For urgent matters, using live chat gives you the fastest response. Email is also effective for less urgent questions or detailed complaints. cbji believes that good support is one of the key foundations of a trusted platform.
Cbji places the highest importance on responsible gaming and has a dedicated page on this topic. There you will find tools such as deposit limits, self-exclusion, and account breaks. Gaming should be enjoyed as a form of entertainment and never as a source of income. If you or someone you know feels they are losing control over their gaming, please contact support immediately. The responsible gaming page contains all the information and resources you need.